Website and platform terms of use

Draft v0.1 • Prepared 22 September 2026 • Effective date: [CONFIRM: effective date]

REVIEW DRAFT — NOT FOR PUBLICATION OR LIVE ACCEPTANCE. Prepared for the proposed business workspace marketplace. Resolve factual placeholders, enabled features, contract formation and liability wording before publication. Lewis should review these terms alongside the Operator Terms and the actual product.

1. About District and these terms

District is operated by District HQ Ltd [CONFIRM: exact registered entity], company number [CONFIRM: company number], registered in [CONFIRM: jurisdiction], with registered office at [CONFIRM: registered office]. Contact us at [CONFIRM: monitored support and notices email].

These terms explain the permitted use of District's website and platform. They apply to visitors and to registered users, including occupier representatives, operator team members, invited signatories and advisers, as relevant to the functions they use.

We display these terms before registration or invitation acceptance and ask for affirmative acceptance where an account or platform service agreement is formed. The organisation you represent must be correctly identified. Do not state that you can bind an organisation unless you have authority. Merely receiving an invitation or an invoice does not create a District account or constitute acceptance of these terms.

[CONFIRM: contracting-party model and acceptance screen. Identify when the organisation accepts, when an individual accepts rules for their own access, and the limited status of an invited adviser or signatory. Account access must not imply authority to sign a workspace agreement.]

Operators must also accept the Operator Terms and applicable fee schedule through an authorised representative. Those terms take priority for operator-specific services and fees where there is a conflict. A specifically agreed service schedule takes priority for the service it expressly covers. These terms do not replace an occupier's workspace agreement with an operator.

Our Privacy Policy and Cookie Policy explain information handling and browser technologies. Acceptance of these terms is not consent to marketing or optional tracking.

2. What District provides

District helps businesses discover workspaces and communicate directly with the operators offering them. Available features may include listings, search, enquiries, viewing coordination and shared transaction communications. [CONFIRM: enabled launch features; retain the contract and review clauses below only where those functions are available.]

We provide our platform services with reasonable care and skill. We do not guarantee that every search will return a suitable workspace, every enquiry will receive an offer, or every proposed transaction will complete.

The operator is identified on the listing. Workspace occupation and the associated services are supplied under the agreement between the occupier and the relevant operator or other expressly identified contracting party. District does not become the landlord, workspace supplier, guarantor or a party to that agreement merely by hosting a listing or facilitating communications. These terms do not authorise District to bind either party to a workspace agreement.

Operator onboarding checks have the scope described in our published verification information. They do not amount to a survey, legal title opinion, credit guarantee or certification of every listing. [CONFIRM: actual checks and the wording of every approval badge.] We remain responsible for our own statements and conduct.

3. Business use and accounts

District is intended for business workspace requirements and users aged 18 or over. Provide accurate information about yourself, your organisation and your requirements, and keep it up to date. Do not impersonate another person or create a misleading company profile.

Keep credentials secure, use only access granted to you and report suspected account misuse promptly. Each person should use their own authorised login. Company administrators must review membership and remove access when appropriate. A company role or portal permission does not, by itself, establish legal authority to sign on the company's behalf.

An invitation is intended for its named recipient. Do not forward it as a way to give someone else access. Ask the relevant administrator to invite the correct person. We may require appropriate verification before granting access or making sensitive account changes.

4. Listings, prices and availability

Operators supply listing descriptions, photographs, plans, amenities, capacity, prices and availability. Check the information material to your decision with the operator before committing. Tell us if you find a misleading or inaccurate listing so we can investigate.

Unless the listing clearly states otherwise, the displayed monthly price is for the advertised workspace, rather than a price per desk, and is exclusive of VAT. The listing must identify the billing period, VAT treatment, mandatory extra charges and relevant conditions. A monthly display for a longer commitment is not necessarily an offer of a rolling monthly contract.

An operator may offer different prices for different start dates or lengths of stay. The term selected, included services, incentives and total commitment must be confirmed in the written offer and workspace agreement. An “all-inclusive” description applies only to the items expressly included; disclose exclusions before commitment.

Availability and “available soon” dates reflect the information provided by the operator. A search result, saved space, enquiry or viewing request does not reserve a workspace. Where spaces overlap or can be combined, the operator must confirm the actual configuration and availability.

We may show multiple operators or alternative spaces. Any paid placement must be clearly identified if introduced. [CONFIRM: actual ranking and promotion functions; do not describe future paid placement as already active.]

5. Enquiries, viewings and communications

Submitting an enquiry sends the relevant information to the operator identified in the submission flow. That operator may allocate it to a relevant team member and suggest other spaces in its own portfolio. A different operator must not receive your contact details through an unexplained reassignment.

A viewing time is a request until the operator confirms it. Review the confirmed location, time, meeting instructions and contact details. Tell the operator promptly if you need to cancel, rearrange or are running late. Each separate location needs an appropriate confirmed arrangement.

Messages and documents are visible to the participants identified by the platform. Check the recipients and permissions before sending. Bringing an adviser into a shared thread does not make messages private from the other participants or guarantee legal privilege. Use a separately agreed channel for confidential advice within your own team.

You may speak directly with the operator. Where an operator fee is properly payable under its accepted terms, taking communications off the platform does not remove that fee. It does not create a fee payable by the occupier under these terms.

6. Offers, contracts and nominated signatories

[CONFIRM: retain this section only for enabled document and signing functions. A transaction-specific legal execution workflow must be reviewed separately.]

The operator and occupier are responsible for negotiating their workspace agreement, checking its contents, obtaining professional advice where needed, and ensuring that the correct legal parties and authorised people are involved.

An account holder may nominate another person to sign. The operator or its contract provider must update the relevant documents where needed. An invitation, nomination or change of account role does not itself amend a contract, substitute a party, or authorise someone to sign. The nominated person must review and sign the final document through the applicable process.

A legal adviser may be invited to contribute within the access granted. Adviser access does not give signing authority. Participants must check whether any message or attachment is shared with the other party or restricted to their own side.

Uploading a document, selecting a viewing, moving a deal card or pressing a general “continue” button is not intended by District to execute a workspace agreement. However, offers, messages, electronic signatures or other conduct may have legal consequences depending on their wording, context and applicable law. Use “subject to contract” where appropriate on advice from your adviser; do not assume that every in-platform communication is non-binding.

Parties must check document versions and satisfy all relevant execution requirements. An electronic-signature tool does not remove any requirements concerning witnesses, deeds, statutory declarations, notices or signing sequence. A platform status label is an administrative record and is not a legal opinion that execution is valid.

Keep your own accessible copy of final documents and evidence. [CONFIRM: download and access arrangements, including closure or suspension of accounts.]

7. Charges and payments

Under the proposed launch model, District does not charge occupiers for searching, enquiring or arranging viewings. Charges for occupying a workspace, deposits and operator services are set by the relevant operator and must be disclosed before commitment. Operators pay District only under their separately accepted commercial terms.

These terms do not provide a service for District to receive, hold or safeguard occupier rent or deposits. If a payment or tenancy-administration service is introduced, its role, provider, charges, payment destination, refund arrangements and separate terms must be explained before use. An imported occupier or a recipient of an invoice is not deemed to have accepted a District contract merely by being added to an operator's records.

Verify unexpected changes to payment instructions with a known contact through an established channel. A message displaying District branding is not, by itself, evidence that new bank details are correct.

8. Content and permitted use

You retain rights in content you submit. You grant District permission to store, transmit, reproduce and display it to the intended recipients as reasonably necessary to provide the requested service, support it, maintain security and handle disputes, including through contracted suppliers. This is not a licence to publish private messages or contracts for marketing. Operator listing content is subject to the separate licence in the Operator Terms.

You must have permission or another lawful basis for the content and personal information you provide. Do not upload information that is unnecessary for the relevant purpose.

You must not:

• Post fraudulent, misleading, discriminatory, threatening or otherwise unlawful content.
• Misrepresent a workspace, your identity, a review or your authority to act.
• Use contact details for spam or unlawful marketing, or sell enquiry information.
• Upload malicious software or attempt to bypass security, roles or organisation boundaries.
• Harvest private information, misuse invitations or access records outside your permissions.
• Interfere with the service or use automated extraction in breach of published access rules, applicable rights or law.

We and our licensors retain rights in the platform and its design. You may use the site and share public listing links for legitimate workspace enquiries. Any API or automated integration requires the applicable published access terms or separate agreement.

9. Reviews, reports and moderation

[CONFIRM: activate the review-specific wording only with an approved Reviews Policy and working moderation process.]

Reviews must reflect a genuine eligible experience and follow the Reviews Policy. We do not promise to publish every submission or remove a review solely because it is critical. We may request proportionate evidence, correct presentation errors, restrict unlawful content and investigate manipulation.

Report content or behaviour through [CONFIRM: reporting route] or [CONFIRM: support email]. We may restrict content or access where reasonably necessary to investigate a report, protect users or comply with the law. We will ordinarily explain the action and provide a route to challenge a mistake, except where doing so would create a security or legal risk.

10. Availability, suspension and account closure

The service may be interrupted for maintenance, security work or events beyond our reasonable control. We will take reasonable steps to reduce disruption and communicate significant planned interruptions where practicable. Do not rely on District as the sole storage location for important legal documents or urgent communications.

We may restrict access proportionately for a material breach, security incident, suspected fraud or legal requirement. Where reasonable, we will give notice and an opportunity to resolve a remediable problem. We may act immediately where delay would create a material risk.

You can request account closure through [CONFIRM: account setting or monitored support route]. Closure does not terminate a separate workspace agreement, erase another party's records or discharge amounts already properly due. Necessary records may be retained as explained in the Privacy Policy. Appropriate alternative access to essential documents should be arranged where lawful and safe. Operator termination and surviving fee rules are governed by the Operator Terms.

11. Responsibility and liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing removes mandatory rights that apply despite the intended business-use model.

District is responsible for its own platform service. Operators and occupiers remain responsible for their own statements, actions and workspace agreements. We do not guarantee a third party's performance, but this does not exclude liability for District's own actionable conduct.

[CONFIRM: Lewis to draft the appropriate business-user liability allocation, cap, period and exceptions, taking account of free occupier access, fees, foreseeable losses, data risks and insurance. Do not insert a zero cap simply because an occupier pays no platform fee.]

12. Changes, notices and disputes

We show the applicable version and effective date. We will explain material changes and seek fresh acceptance where required before applying new contractual obligations. Changes do not retrospectively rewrite an existing workspace agreement or create operator fees for earlier introductions. Urgent changes required by law or security may take effect when necessary, with appropriate notice.

Operational messages may be sent through the platform or to your account email. Keep your contact details current. Formal notices and complaints should be sent to [CONFIRM: notices email and postal address]. We will try to resolve platform complaints fairly; this does not prevent urgent legal action or extend legal time limits. Privacy complaints follow the route in the Privacy Policy.

If a provision is unenforceable, the remainder continues where legally possible. A delay in enforcing a right is not a waiver. These terms and any specifically applicable service terms form the agreement for the relevant platform service; they do not exclude liability for fraudulent misrepresentation.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to mandatory rights and applicable law. [CONFIRM: final jurisdiction clause and business contracting scope.]